An Accountant’s Copy allows you and your accountant or client to work on a single company data file at once. When your accountant or client make some changes in your Accountant’s Copy while exporting, a new file gets created automatically and that is the Accountant’s Changes. Your client can import changes from your company file only when you remove restrictions from the Accountant’s Copy.

Note: Before you perform the solution steps, make sure that the QuickBooks version installed on your system is updated to the latest release.

This article will help you to Resolve Errors And Unexpected Results When Exporting Accountant’s Changes (.QBY). You can also contact us at our toll-free QuickBooks Customer Service Phone Number +1866-644-7717 to get an instant resolution for your issues.

Error: QuickBooks Is Unable To Display The Accountant’s Changes

You can face this error when you view, import or export changes from an Accountant’s Copy.

Note: If the Accountant’s Changes file is located on a remote location then first of all, you have to move the file to a local folder and then try to export. Intuit Data Services won’t be able to troubleshoot the issues until you save them on your local system.

Solution 1: Delete Temporary Internet Files From Internet Explorer

  • Open Internet Explorer and go to the Tools menu
  • Click on the Internet Options.

Note: Pressing the ALT key will make Tools menu visible if it is not.

  • From the General tab, click on
  • Select Temporary Internet Files and then click on

Solution 2: Remove Special Characters In The Chart Of Accounts

Special characters include:

  • Less than (<)
  • Greater than (>)
  • Ampersand (&)
  • Apostrophe (‘)
  • Quotation mark (“)

Remove special characters by following the below-mentioned steps:

  • Sign into your QuickBooks company file.
  • Go to the List menu and select Chart of Accounts.
  • Right-click on the account and from the drop-down list, click on Edit Account.
  • Click on all the required check boxes and then click on Save and Close.

Solution 3: Re-convert The Accountant’s Copy (.QBX) And Re-enter The Changes

  • Open the .QBX file again and to create a new .QBA file, follow the below-mentioned steps:
    • From the File menu, click on Open or Restore a Company.
    • Select Convert an Accountant’s Copy Transfer File and then Next.
    • Select the .QBX file and click on Open.
    • Choose the location where you want to save the file.

Note: You need to select a different location from the original .QBA file.

  • Make required changes to the new Accountant’s Copy again and export the Accountant’s Changes.

Solution 4: Send And Import General Journal Entries

You should perform this solution and it will be effective it the majority of changes are recorded using General Journal Entries.

Unable To Print Or Save Accountant’s Changes As PDF

You might be facing issues while printing or saving the Accountant’s Changes as PDF. These issues occurs when QBprint.qbp or your PDF converter is damaged. You can resolved these issues by performing following steps:

Solution 1: Rename The Qbprint.qbp File

Quick tip: You need to unhide the hidden files and folders to locate these files in Windows.

  • Open the Windows Explorer by pressing the Windows + E
  • Navigate to the folder where QBPrint.qbp file is located.
    • Windows 10, 8.1, 8, 7 and Vista Users: C:\ProgramData\Intuit\QuickBooks 20XX
    • Server 2008 and Server 2012: C:\Program Data\Intuit\QuickBooks year and C:\Users\**remote user**\AppData\Roaming\Intuit\ YEAR VERSION\TSPrinterSettings
  • Locate and right-click on the qbp file.
  • Select Rename from the drop-down list and add OLD word at the end of the file name.
  • Run QuickBooks software and from File menu, select Printer Setup.
  • Select any transaction present in the Form Name list and then click on This will create a new QBprint.qbp file in the same location.
  • Try to print the any of the transaction again.

Solution 2: Repair The PDF Converter

You need to repair the PDF Converter Tool. You can contact us at Intuit QuickBooks Support to get solution steps for it.

Solution 3: Rename the MSHTML file

  • Open the C:\ drive and from there, go to the QuickBooks folder
  • Right-click on the DLL or MICROSOFT.MSHTML.DLL file one by one and select Rename from the drop-down list.
  • Add OLD at the end of the end of the file name.
  • Save the Accountant’s Changes as a PDF file.

Solution 4: Perform clean install

Perform a clean installation of QuickBooks software using a fresh source. You also need to remove all the old QB files and folders from your system.

View/Export Changes for client is grayed out

Damaged Accountant’s Copy won’t allow you to export the changes because in such cases the View/Export changes for client option will be grayed out.

If .QBA is the file extension then you have to restart the QuickBooks software and if you still get the error then you need to follow below-mentioned steps:

Solution 1: Copy Your File Locally

If Accountant’s Copy file is stored on a server or on an external drive then you have to create a copy of it on a local folder and then try to export Accountant’s Changes.

Solution 2: Troubleshoot The Data Damage Issues

Resolve data damage on your QuickBooks Company files to resolve the View/Export Changes for the client grayed out issue.

Solution 3: Recreate The Accountant’s Changes

If your company file is damaged even before you created the Accountant’s Copy then you have to remove all the restrictions in Accountant’s Copy and create a new Accountant’s Copy again.

  • Remove restrictions from the Accountant’s Copy.
  • Create the Accountant’s Copy once again.
    • Go to File > Send Company File..
    • Select Accountant’s Copy and then click on Client Activities.
    • Select the Send to Accountant/Save file

View/Export Changes For Client Windows Is Completely Blank Or Show Changes From The Previous Accountant…

  • If you are shown the last Accountant’s Copy changes by Windows then it means your company file damaged. You have to resolve the data damages from your QuickBooks company files.
  • If a blank page occurs then the XML code is probably damaged. XML code manages the Accountant’s Changes in the View/Export Changes for Client window. The changes couldn’t be seen if the XML code is broken or damaged. However, the changes will be temporarily recorded in your company file. When you make changes in your transactions, the broken XML code will get rewritten.

Solution 1: Refresh The Transactions

  • From the main menu, go to Reports > Custom Reports > Transaction Details
  • Open the Filters tab and add the Entered/Modified
  • Set the From date. This is the date when you converted the Accountant’s Copy to an Accountant’s Copy working file.
  • Set the To date. This should be the today’s date.
  • Enter the Detail Level filter and select Summary only.
  • From the Current Filter Choices, select Date and then click on Remove Selected Filter.
  • Click on OK.
  • Double-click on the transaction and make required changes in the file.
  • Click on Save & Close.
  • Perform above two steps all the available transactions.
  • Try to view or export the Accountant’s Changes.

Solution 2: Recreate The Accountant’s Copy

  • Remove all the restrictions from the Accountant’s Copy.
  • Create a new Accountant’s Copy by following the below-mentioned steps:
    • Go to File > Send Company File..
    • Select Accountant’s Copy and then click on Client Activities.
    • Select the Send to Accountant/Save file
  • Make required changes again and send it to your client again.

Technical Support For QuickBooks

This article should be helpful for you in resolving the errors and issues while exporting Accountant’s Copy changes. If you could not resolve the error on your own then we recommend you to reinstall QuickBooks software using a fresh source. You want a solution for your issues then you can get in touch with us at our toll-free QuickBooks Tech Support Phone Number +1866-644-7717 and get your issues resolved.

Resolve Errors And Unexpected Results When Exporting Accountant’s Changes (.QBY)

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